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Cases in call center management
Ko De Ruyter
Richard Feinberg
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5
0 votes
Case Studies
Call Centers
Industrial Management
One Night at the Call Center
2.9
21 votes
The Manager's Path
4.3
15 votes
Marketing management
4.0
27 votes
Marketing Management
4.3
36 votes
Thinking in bets
3.8
16 votes
Eat That Frog!
3.9
18 votes
It Doesn't Have to Be Crazy at Work
4.2
18 votes
Algebra 1
3.8
18 votes
The Amityville Horror
2.8
16 votes
The Psychology of Everyday Things
4.1
52 votes
Bad Blood
4.3
51 votes
The Phoenix Project
4.1
52 votes
Radical Candor
3.9
17 votes
So you want to talk about race
4.5
19 votes
Rework
3.9
35 votes
The Mythical Man-Month
4.2
28 votes
Good to Great
3.8
19 votes
Start with why
3.9
30 votes
David and Goliath
4.0
21 votes
Abnormal psychology
4.4
17 votes
Masters of Doom
4.1
32 votes
Trading in the zone
4.1
34 votes
Getting Things Done
3.8
41 votes
The willpower instinct
3.9
17 votes
In Cold Blood
4.0
78 votes
Microserfs
4.0
18 votes
Physics
4.2
18 votes
Control Your Mind and Master Your Feelings
3.8
365 votes
Essential Grammar in Use
4.4
15 votes
The Psychology of Money
4.1
220 votes
Pimp
4.6
15 votes
Brain on fire
3.6
18 votes
Airframe
3.7
79 votes
Eat That Frog! 21 Great Ways to Stop Procrastinating and Get More Done in Less Time
4.0
40 votes
Psychology
4.4
17 votes
Lonesome Dove
4.3
46 votes
All About Love
4.0
33 votes
Salt
3.9
15 votes
The Innovator's Dilemma
3.9
16 votes
Make It Stick
4.2
16 votes
The Cask of Amontillado
4.2
18 votes
Chemistry
4.2
29 votes
Tuesdays with Morrie
3.9
74 votes
The Art of War
4.1
93 votes
Charlie and the Great Glass Elevator
3.4
46 votes
The Richest Man in Babylon
4.3
54 votes
The Innovators
3.9
18 votes
Deep Work
3.9
129 votes