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Gower handbook of call and contact centre management

Natalie Calvert

Management Science Service Industries Management
It Doesn't Have to Be Crazy at Work
4.2 18 votes
The Innovator's Dilemma
3.9 16 votes
Thinking in bets
3.8 16 votes
The Phoenix Project
4.1 52 votes
Good to Great
3.8 19 votes
Atomic Habits
4.1 882 votes
The Manager's Path
4.3 15 votes
The Art of War
4.1 93 votes
The Lean Startup
4.1 47 votes
Rework
3.9 35 votes
Radical Candor
3.9 17 votes
Zero to One
4.2 50 votes
One Night at the Call Center
2.9 21 votes
How to fail at almost everything and still win big
4.3 20 votes
The Richest Man in Babylon
4.3 54 votes
The Mythical Man-Month
4.2 28 votes
The Tipping Point
3.8 90 votes
Creativity, Inc.
4.5 18 votes
Marketing management
4.0 27 votes
Start with why
3.9 30 votes
The Psychology of Everyday Things
4.1 52 votes
Where good ideas come from
3.8 17 votes
Deep Work
3.9 129 votes
Trading in the zone
4.1 34 votes
The Innovators
3.9 18 votes
Drive
4.0 27 votes
The Psychology of Money
4.1 220 votes
Getting Things Done
3.8 41 votes
Bad Blood
4.3 51 votes
The Andromeda Strain
3.7 56 votes
Nudge
3.7 21 votes
Marketing Management
4.3 36 votes
Crucial Conversations
3.9 19 votes
Slave to Love
3.2 26 votes
The Black Swan
3.9 27 votes
The obstacle is the way
3.7 23 votes
Superfreakonomics
4.0 25 votes
Control Your Mind and Master Your Feelings
3.8 365 votes
Behave
3.7 19 votes
Eat That Frog! 21 Great Ways to Stop Procrastinating and Get More Done in Less Time
4.0 40 votes
The millionaire next door
4.0 24 votes
Social welfare and social work
4.2 29 votes
The selfish gene
4.4 60 votes
Fight Club
4.0 110 votes
The Power of Habit
3.9 101 votes
The Wealth of Nations
4.1 27 votes
Astrophysics for People in a Hurry
4.6 22 votes
Broken Angels
3.4 21 votes