ITIL foundation exam guide

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Authors

Jim Davies

Subjects

Standards Management Certification Examinations Itil (Information Technology Management Standard) Computer Technical Support Support Services (Management) Electronic Data Processing Personnel Information Technology Quality Control

"This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL foundation certification exam. Written by ITSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam"--

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