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Re-inventing your contact center
Lana M. Ruffins
Natalie L. Petouhoff
Lisa M. Schwartz
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5
0 votes
Management
Customer Relations
Call Centers
One Night at the Call Center
2.9
21 votes
Marketing Management
4.3
36 votes
The Manager's Path
4.3
15 votes
Social welfare and social work
4.2
29 votes
Eat That Frog!
3.9
18 votes
It Doesn't Have to Be Crazy at Work
4.2
18 votes
Thinking in bets
3.8
16 votes
Shattered dreams
3.3
15 votes
The Innovator's Dilemma
3.9
16 votes
Seduction
3.2
22 votes
The Atrocity Archives
3.9
25 votes
The Phoenix Project
4.1
52 votes
Radical Candor
3.9
17 votes
The Mythical Man-Month
4.2
28 votes
Good to Great
3.8
19 votes
Start with why
3.9
30 votes
Getting Things Done
3.8
41 votes
Casino Royale [James Bond (Original Series) #1]
3.5
20 votes
The willpower instinct
3.9
17 votes
The Bonfire of the Vanities
4.0
17 votes
Revolution 2020
3.5
26 votes
Control Your Mind and Master Your Feelings
3.8
365 votes
Far From the Madding Crowd
3.8
18 votes
The Summer I Turned Pretty Trilogy
4.4
68 votes
Crucial Conversations
3.9
19 votes
Prisoners of geography
3.8
19 votes
Marketing management
4.0
27 votes
The Psychology of Money
4.1
220 votes
Nine stories
4.2
20 votes
The Portrait Of A Lady
4.0
20 votes
The Awakening
3.6
31 votes
Modern Romance
3.6
24 votes
Goosebumps - Vampire Breath
4.2
15 votes
Going Postal
4.6
49 votes
Making Money
4.5
35 votes
Tenth of December
4.1
17 votes
Ethan Frome
3.9
36 votes
Men are From Mars, Women are From Venus
3.7
46 votes
The Hunt for Red October
4.0
46 votes
The Sum of All Fears
3.4
17 votes
Eat That Frog! 21 Great Ways to Stop Procrastinating and Get More Done in Less Time
4.0
40 votes
Bonjour tristesse
3.9
15 votes
When You Are Engulfed in Flames
3.8
17 votes
Tropic of Cancer
3.6
18 votes
Airframe
3.7
79 votes
Rainbow six
3.8
31 votes
Ikigai
4.0
58 votes
The Prize
4.4
16 votes
