The Perception of The Impact of Motivation on Job Satisfaction in Sales Management

The aim of this thesis was to check how employees in the service industry perceive the impact of the use of motivational techniques on their job satisfaction. The thesis itself consists of two main parts, theoretical and research.

In the first, theoretical part, the author presented the current state of knowledge on motivation and job satisfaction. This part describes the place of the motivating process in management, what is the role of a manager and lists types of motivation among employees. As for satisfaction, the author focused on the description of this subject, what factors affect its perception, what are the consequences of its absence and, most importantly, what is the connection between motivation and job.

The second part focuses on the analysis of the survey conducted with the use of a questionnaire. The aim was to find out the opinions of employees of sales departments in the service industry on the impact of various methods of motivation on their job satisfaction. The subjects of the survey were employees of sales departments of two Polish mobile telephone networks - Plus and Play. Two target research groups were selected for the survey, one in each company.