"You're being overcharged on your electric bill. Your health insurance denies a claim you know it should pay. The airline refuses to reimburse you for your lost luggage. Your contractor disappeared with the down payment. You just got a parking ticket for someone else's car. If these problems sound familiar, this is the book for you. As creator of the popular 'What's Your Problem?' column in the Chicago Tribune, Jon Yates has helped thousands of people take charge of their problems and get satisfaction from airlines, utilities, government agencies, health insurance companies, and more ... Packed with tips, strategies, and dozens of real life examples and success stories, What's Your Problem? is a must-have book for every household in America."--Page 4 of cover.