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Gender on the line : technology, restructuring and the reorganization of work in the call-centre industry =
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A Career for the 21st Century
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Smiling Down The Line Infoservice Work In The Global Economy
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Labour Markets and Identity on the Post-Industrial Assembley Line
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Call center continuity planning
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La gestion d'un centre de contacts clientèle
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Developments in the call centre industry
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Gower handbook of call and contact centre management
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Wake up your call center
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Call Centers and the Global Division of Labor
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Bottomline Call Centre Management Creating A Culture Of Accountability And Excellent Customer Service
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Call Center Handbook
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Re-Organising Service Work : Call Centres in Germany and Britain
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Les centres d'appels
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