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Discover Electronic Reference Services (Libraries)
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The virtual reference librarian's handbook
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Virtual reference on a budget
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Digital reference services in academic libraries
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The virtual reference handbook
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Reinventing Reference
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Reference and information services in the 21st century
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Chat reference
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Digital information systems and services
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The Eleventh Off-Campus Library Services Conference proceedings
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Conducting the reference interview
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Establishing a virtual reference service
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The digital reference research agenda
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Creating the virtual reference service
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Delivering digital services
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The reference interview today
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Im And Sms Reference Services For Libraries
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Internet Reference Support for Distance Learners
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Reference renaissance
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Leading the reference renaissance
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Social software in libraries
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New directions in reference
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Government documents reference service in Canada
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Virtually Embedded
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Library outreach, partnerships, and distance education
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