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Virtual reference on a budget
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Improving the quality of reference service for government publications
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Basic Reference & Information Work
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Digital reference services in academic libraries
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Nonbibliographic machine-readable data bases in ARL libraries
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Reference and instructional services for information literacy skills in school libraries
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Excellence on a budget
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Using RLIN for archival reference
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A survey of reference requests received by telephone, with tabulations by affiliation of caller
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Maximizing law library productivity
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Public library information & referral service
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Library induction
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Information and the public library
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User studies
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A comparison of two end user operated search systems
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Rethinking reference in academic libraries
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Modern library technology and reference services
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Guidelines for establishing community information and referral service in public libraries
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A study of archivists' perceptions of reference service
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Survey on law library liaison services
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The characteristics, use, and training of reference nonprofessionals in selected southeastern urban public libraries
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Reference service policies in ARL libraries
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The role of the information specialist as an active team member in academic research
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On-line information in public libraries
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