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Discover Services De Référence Électroniques
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Chat reference
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Virtually yours
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Social software in libraries
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Conducting the reference interview
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New directions in reference
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Digital versus non-digital reference
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Using the Internet as a reference tool
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Improving Internet reference services to distance learners
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Cooperative reference
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Digital Reference Services
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Distance learning
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Les services de référence
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Handbook of electronic and digital acquisitions
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Using the Internet as a reference tool
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New technologies and reference services
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Assessing Reference And User Services in a Digital Age
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